I just purchased a new desktop PC computer as my old one is slowly dying. The new one is great, except for one thing - I can't install my CS3. I had read on Adobe's website that this should not be a problem. Every time I insert the install disk, I am getting an error message that the Install Database is corrupt. I've even tried more than one disk. Adobe is being no help at all. Any help I can get would be great. I don't have a choice - my work is still on CS3 so if I can't it installed on this computer at home, I won't be able to do my work here.
I've 'chatted' with Adobe twice and spoken to Tech Support on the phone. Chat could not help, and Tech Support said my disk must be corrupt.
So I got permission to make a backup disk of the copy of CS3 at work, and tried that disk - new original, new copy. That disk gave me the same error.
I also now can't re-install into my old computer, which I'm willing to do to be able to keep working at home, at least as long as the old computer keeps going. I keep getting errors that the media can't be found - after an hour of the disks trying to install.
I saw one page on Adobe that said to delete the file c:/programs/common/Adobe/caps/CAPS.db. This file does not exist on my new computer, so I can't delete it. I tried this on my old computer, got the Install Database corrupt error, so I put the file back and got the 'can't find media' message I'd been getting.
The new computer comes with a few Adobe things, like Photoshop Elements 10, that I said no to when setting up the computer. Might I need to uninstall these before I can install the CS3?
I appreciate any help - I'm not 'techie' enough to solve this myself.
Thank you.