Hello all,
I have recently run into with an issue with Indesign CS4. My company produces fairly large flyers using InDesign and has been for quite a few years. We normally export final artwork as a high resolution PDF. Lately, many of our files will begin writing a PDF, stall for a few minutes and this produce an "Out of Memory" error. Nothing has changed with how we setup the files or save linked files. Our flyers usually have a large amount of items on a single page (somwhere around 30-50). Each item has a photo and so copy to go with it, so there is always alot of images linked to our files. This has never been an issue when writing a final PDF. In the past 3 weeks or so, we have been getting this "out of memory" error. This will happen on more than one computer in our department, some of these computers are brand new and not short on RAM.
I have now spent quite a bit of time researching and troubleshooting this "out of memory" problem. Our IT department has as well. I did look through the forums and also on google but I am running out of things to try. So far we have tried:
1) allocating more memory
2) deleting preferences
3) exporting to EPS (we still get an out of memory error)
4) printing to file
5) reinstalled the software
6) disabled background PDFexporter
7) removing fonts
8) delete items until the "culprit" is found (we get mixed results with this method, sometimes we delete half the items until the error goes away or we have to delete the items until only one remains)
9) rebuilding/resaving the file (both markup/save as)
All of the above did not work. This issue also seems quite random as it happens occasionly and other times rampantly. When the error does occur, it seems like it chews up all the available memory and does not release it when the error occurs. I watched the available memory go from a normal 72,000kb all the way up to 980,000kb and once the error occurs, it settles down to around 420,000. I figure that number should drop back down to its normal levels. I am not sure if this has any impact on our current problem but this condition almost seems like a memory leak.
I realise the version we are using is out of date but I am wondering if anyone out there has any other suggestions or ideas as to what is going on, the help would be greatly appreciated. I am also wondering if upgrading to CS6 might be a "magic bullet" for the problem. Our company is pretty stingy so upgrading is never easy. This may be just the thing to convince our management to spend the money.
Anyway, thank you in advance for any advice/suggestions.
Regards.