user says that Indesign 5 crashes while placing pdf files.
They get followign error
Process: Adobe InDesign CS5 [40353]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [122]
Interval Since Last Report: 20711627 sec
Crashes Since Last Report: 241
Per-App Interval Since Last Report: 5580968 sec
Per-App Crashes Since Last Report: 67
Date/Time: 2012-10-10 10:18:18.343 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 440CA63B-9C86-492A-A9FF-5B8B9EE9F0FC
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.adobe.InDesign.Links 0x1fe27e43 0x1fd9b000 + 577091
1 PublicLib.dylib 0x014d9422 Command::DoImmediate(short) + 34
2 com.adobe.InDesign.Utilities 0x1ace5aa3 0x1ace4000 + 6819
3 com.adobe.InDesign.Utilities 0x1ace5ccc 0x1ace4000 + 7372
4 ...adobe.InDesign.AppFramework 0x19a2a688 0x19a10000 + 108168
5 PublicLib.dylib 0x014da57b CmdUtils::ProcessCommand(ICommand*) + 59
6 ...adobe.InDesign.AppFramework 0x19a3d3d0 GetPlugIn + 34464
7 com.adobe.InDesign.Widgets 0x1cad1059 GetPlugIn + 211337
8 com.adobe.InDesign.Widgets 0x1cad4386 GetPlugIn + 224438
9 com.adobe.InDesign.Widgets 0x1cad3fc0 GetPlugIn + 223472
10 PublicLib.dylib 0x014ee82b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219
11 ...obe.InDesign.Application UI 0x1b422ff4 0x1b400000 + 143348
12 ...obe.InDesign.Application UI 0x1b423f05 0x1b400000 + 147205
13 ...obe.InDesign.Application UI 0x1b421abc 0x1b400000 + 137916
14 ...obe.InDesign.Application UI 0x1b484632 GetPlugIn + 217730
15 com.adobe.InDesign.Actions 0x21d92de3 GetPlugIn + 11699
16 com.adobe.InDesign.Actions 0x21d98adb GetPlugIn + 35499
17 ...adobe.InDesign.AppFramework 0x19a11e63 0x19a10000 + 7779
18 com.apple.HIToolbox 0x97d8713d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
19 com.apple.HIToolbox 0x97d8657b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
20 com.apple.HIToolbox 0x97da2ecc SendEventToEventTarget + 52
21 ...adobe.InDesign.AppFramework 0x19a12fef 0x19a10000 + 12271
22 ...adobe.InDesign.AppFramework 0x19a384fa GetPlugIn + 14282
23 com.adobe.InDesign 0x0000288b main + 187
24 com.adobe.InDesign 0x000027a6 start + 54
Had user reset preference file but same problem.
Any way to diagnose this issue?