Hey everyone. We have an iMac here running OSX 10.6.8. The user was having issues with InDesign CS5.5. What was happening was he was no longer able to select objects and move them around. Likewise, he was missing options like copy, paste, etc. This did not happen under a new user profile I created for myself.
I cleared his InDesign preferences under his profile's preferences and that didnt fix it. So we did an uninstall and reinstall of CS5.5. Upon doing so, now his InDesign crashes on startup. Its ONLY InDesign CS5.5, all other programs are fine. Here is the report:
Here is what I tried:
-Updated to 7.5.1, 7.5.2 and 7.5.3.
-Cleared preferences again
-Copied working preferences over from working account
-Made sure no other programs were running
-Cleared SING files
None of these issues worked. I really dont want to go through creating a new profile for this end user. Any ideas what we can do to fix this?