Issue: When attempting to insert elements into a file, Indesign crashes.
Version: Adobe Indesign (64 bit), 13.0.0.125
What we have done so far to troubleshoot: Uninstalled and reinstalled application and updated all drivers and bios. Right now the user is able to work only because we installed a previous version and the files work fine.
Any ideas or suggestions would be appreciated.
Crash report:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe InDesign(64 bit)" applicationVersion="13000" build="13.0.0.125">
<time year="2017" month="10" day="24" hour="10" minute="56" second="5"/>
<user guid="265a5ff0-f19a-405c-8282-f048118009cf"/>
<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16205" machine="Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2712 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000007FECB70CD18">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000007FECB70CD18" symbolname="unknown"/>
<stackStatement index="1" address="0x000007FECB70D1FD" symbolname="unknown"/>
<stackStatement index="2" address="0x000007FED6719B0D" symbolname="unknown"/>
<stackStatement index="3" address="0x000007FED671A1FD" symbolname="unknown"/>
<stackStatement index="4" address="0x000007FED6750A3E" symbolname="unknown"/>
<stackStatement index="5" address="0x000007FED675106D" symbolname="unknown"/>
<stackStatement index="6" address="0x000007FED6751858" symbolname="unknown"/>
<stackStatement index="7" address="0x000007FED8E73ABE" symbolname="CmdUtils::EndCommandSequence"/>
<stackStatement index="8" address="0x000007FED8E735AA" symbolname="CmdUtils::SequencePtr::~SequencePtr"/>
<stackStatement index="9" address="0x000007FED5F2A524" symbolname="GetPlugIn"/>
<stackStatement index="10" address="0x000007FED5F29602" symbolname="GetPlugIn"/>
<stackStatement index="11" address="0x000007FEC9296018" symbolname="unknown"/>
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<stackStatement index="15" address="0x000000000F810198" symbolname="DVDropDownListController::SetDefaultSelection"/>
<stackStatement index="16" address="0x000000000F810824" symbolname="DVDropDownListController::SetDefaultSelection"/>
<stackStatement index="17" address="0x000000000F810925" symbolname="DVDropDownListController::SetDefaultSelection"/>
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<stackStatement index="19" address="0x000000000083A71C" symbolname="dvaui::controls::UI_PictureSupplyMessage::ValidateImage"/>
<stackStatement index="20" address="0x0000000000808429" symbolname="dvaui::controls::UI_Button::SendButtonChangedMessage"/>
<stackStatement index="21" address="0x00000000008080F5" symbolname="dvaui::controls::UI_Button::PerformAction"/>
<stackStatement index="22" address="0x00000000008079DE" symbolname="dvaui::controls::UI_Button::Draw"/>
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<stackStatement index="26" address="0x0000000000B241F1" symbolname="dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent"/>
<stackStatement index="27" address="0x0000000000B25916" symbolname="dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget"/>
<stackStatement index="28" address="0x0000000000B256E2" symbolname="dvaui::ui::UI_Node::UI_DispatchPointerEvent"/>
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<stackStatement index="30" address="0x0000000000B8E214" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>
<stackStatement index="31" address="0x0000000000B912A9" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
<stackStatement index="32" address="0x0000000000B8D248" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProcImpl"/>
<stackStatement index="33" address="0x0000000000B92603" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="34" address="0x000007FED54B3383" symbolname="unknown"/>
<stackStatement index="35" address="0x0000000000B8D01C" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>
<stackStatement index="36" address="0x0000000077529BBD" symbolname="TranslateMessageEx"/>
<stackStatement index="37" address="0x00000000775298C2" symbolname="TranslateMessage"/>
<stackStatement index="38" address="0x000007FED54CCBD9" symbolname="GetPlugIn"/>
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<stackStatement index="40" address="0x000007FED66BDE72" symbolname="unknown"/>
<stackStatement index="41" address="0x000007FED66BF3CF" symbolname="unknown"/>
<stackStatement index="42" address="0x000000013F194497" symbolname="WCrashHandler::operator="/>
<stackStatement index="43" address="0x000000013F194DC3" symbolname="WCrashHandler::operator="/>
<stackStatement index="44" address="0x00000000776259CD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="45" address="0x000000007775A561" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000027C15BE0"/>
<register name="RDX" value="0x00000000FFFFFFFF"/>
<register name="RSI" value="0x000000002F8CBF90"/>
<register name="RDI" value="0x00000000314E84F0"/>
<register name="RSP" value="0x000000000012DBA0"/>
<register name="RBP" value="0x000000000012DCA0"/>
<register name="RIP" value="0x000007FECB70CD18"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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